Sunday, March 05, 2006


This was pretty funny. It happened at the beginning of my call center "career".

I was working for a very large company, with 4 call centers and numerous retail locations around the country. A lady called because she could not understand something on her bill. It was really pretty simple, and everything she needed to understand it was on the one statement, she didn't even need to look at past statements to make sense of it. She was older (probably as 'old' as I am now, hehe) and didn't have a good grasp of the english language, so that may have been part of the problem.

After a half-hour of trying to explain it to her, I was so exasperated that I finally told her to bring the bill in to one of our retail locations and ask a salesperson to look at it and show her what I was trying to tell her. The location closest to her was in a shopping mall.

About a week later, I answer the phone, and here is the exchange:

me: Hello, Customer Service, this is Callgirl.
her: Yes, I'm here at the mall, now where do I go to find it?

Just like that. No name or explanation or anything. Out of the thousands of people who could have answered the phone, by some miracle it just happened to be me who got her call. And she had no doubt when she dialed the phone that I would be the one to pick it up. Maybe she thought I was the only person working there, who knows?

I had to wonder what would have happened if someone else had answered. Would she still have assumed it was me? How would anyone else have figured out what she was talking about?

Ahhhh, fate.


At 7:12 AM, Blogger death said...

aah..fate indeed. that cruel master :)

At 9:22 PM, Blogger Luke Walker said...

I love this blog! I am currently in a call center hell myself.

I write all about it at my BLOG.

I hope you continue to write about your experiences. It helps those of us left behind see a light at the end of our telephone wire.

I cant wait to read thru the rest of your posts. Im so happy you escaped. Im also happy to see Im not crazy. My job gets to me so bad. It was ruining my health as well. I have since gotten back into some kind of shape but I feel myself drifting back to the comfort junk food.

I hate call centers and find myself hoping we get outsourced so I have an excuse to quit.

Hope all is well with you.

At 11:42 PM, Anonymous Bansidhe said...

Callers are insane. Join the call center slave community.

At 3:56 AM, Blogger Danielle said...

Great article. Thank you so much for sharing us your call center experience. It really very timely. Keep sharing. Good luck and more power.


Reservations call center


Post a Comment

Links to this post:

Create a Link

<< Home