I gave a longtime customer $25 today. Not only did she deserve it, but it was for interest charged on.....well, you don't want to hear the whole long story.
My "trainer" (I use the word loosely) cancelled the adjustment, and told me to call the lady back and tell her she had to pay it.
First of all, because I know you are such a hardass, I wrote a book explaining why I gave her the money.
Second, I already told her she had it, and if you won't approve it, I'll go over your head. (I know how)
Third, the whole thing was OUR fault, and we could lose a whole lot more than $25 if this lady really thought about it.
Soooo....stop giving me a hard time. Every time I offer someone money, I feel like it's coming out of my own pocket. And if they don't deserve it, they aren't getting it.
So, stop making me explain everything twice, and just approve my adjustments the first time.